Reference

Read Our Terms Before You Open an Account

These terms set out the rules that apply when you use zipo99 login — covering your account, your transactions through DANA, OVO, or GoPay, and how we handle disputes.

Account eligibility rulesDANA, OVO, GoPay transaction termsDispute and account closure processJurisdiction-dependent accessData and privacy obligations

Explore the Lobby Read FAQ

CONTACT CHANNELS

Reach Us About Any Terms Question

If a clause in these terms is unclear, or you need to raise a dispute about your account or a transaction, our support team is available around the clock. You can reach us through live chat directly inside your account dashboard, by email for formal written queries, or via WhatsApp for faster back-and-forth on wallet-related questions involving DANA, OVO, or GoPay.

What These Terms Cover and How They Apply

zipo99 login Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on zipo99 login, you agree to these terms in full. They govern every action you take on the platform — from your first deposit via DANA or GoPay through to any withdrawal you request via OVO. We may update these terms when

1
our services change; we will notify you through your registered account before any material change takes effect. If you continue using the platform after a notice period, that counts as acceptance of the revised terms. These terms do not override applicable local law. Where Indonesian consumer
2
protection rules or regional regulations impose stricter obligations on us, those rules apply alongside these terms. We reserve the right to suspend or close accounts that breach these conditions, including accounts found to be operating in regions where access is not permitted. Any funds held in
3
a suspended account will be handled according to the dispute process described in the support section below. If you have questions about how a specific term applies to your account, reach out to our support team before proceeding with the action in question.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are central to how we operate. We apply SSL encryption across all account sessions and wallet transactions, so data moving between your device and our platform stays protected. We retain your account and transaction records for as long as required by applicable regulations, and you can request a summary of your data at any time by contacting support. If you believe your account has been accessed without your permission, lock it immediately through account settings and notify us via live chat so we can investigate and, where appropriate, reverse unauthorised activity.

SSL Encryption

Every account session and wallet transaction — whether via DANA, OVO, or GoPay — runs over SSL encryption. Your credentials and payment details are not stored in plain text at any point.

Data Retention

We keep your account and transaction records for the period required under applicable local regulations. You may request a copy of your data by contacting our support team in writing.

Account Access Requests

To update your registered details, request account closure, or ask us to delete specific records, submit a written request via email. We will confirm receipt and respond within a reasonable timeframe.

Unauthorised Access

If you suspect someone else has accessed your account, use the lock-account option in settings immediately, then contact live chat. We will review the session log and advise on next steps.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering your rights, your data, and what happens when something goes wrong with your account or a wallet transaction.

Yes. These terms cover every transaction on your account regardless of which wallet you use. DANA, OVO, and GoPay transactions are all subject to the same conditions around limits, verification, and dispute handling.

Access depends on local law and eligible regions. If we determine your account is operating in a restricted area, we may suspend it and hold any balance pending a review. Contact support to understand your options.

Send a written request to our support email. We will confirm receipt and provide a summary of the account and transaction data we hold for you within a reasonable period under applicable regulations.

Yes. Submit a closure request via email or live chat. We will verify your identity, process any pending transactions, and release your remaining balance to your registered DANA, OVO, or GoPay wallet.

We notify you through your registered account before any material change takes effect. Continuing to use the platform after the notice period counts as acceptance of the updated terms.

Raise a dispute through live chat or email as soon as possible. Provide your transaction reference and the wallet used — DANA, OVO, or GoPay — so our team can locate the record and review it promptly.

Read Our Terms Before You Open an Account

Reach Us About Any Terms Question

How We Protect Your Account and Data

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 What happens to my account if I am in a region where access is not permitted?

03 How do I request a copy of my personal data?

04 Can I close my account and withdraw my remaining balance?

05 How will I know if these terms change?

06 What should I do if I disagree with a transaction decision under these terms?

Related pages